Our initial slogan was “You autopilot, we will fly your ICT”. With DCL Serve we provide complete help desk services with 24 x 7 hotline support to our entire clientele and minimum resolution time at every attempt. Our systems are automated to support the customers with automated directory services and inventory archives to attend the consumer issues quickly and productively.
Our technical experts are capable of satisfying the client requirements over the phone, remote support and with physical inspections as per the complexity of the situation.
Our maintenance strategy comes handy with every product or service we market. Therefore, we select best raw products and services from world recognized brands and test them for operational difficulties and ease of use.
We undertake preventive maintenance of all ICT related products and Service Level Agreements (SLA). Our current undertakings of SLA involve with a limited number of top level organization’s day to day ICT support and maintenance. Should your organization need SLA, let us know to provide you a comprehensive report and proposal.